Shipping policy

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2) SHIPPING POLICY
 
Last updated: October 21, 2026
 
PROCESSING TIME
Orders ship within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.
 
UNITED STATES
Shipping within the United States is free. All orders ship fully insured, and a signature may be required on delivery.
 
INTERNATIONAL
We ship to the countries available at checkout. The shipping rate is shown before you pay. Customs duties, import taxes, and brokerage fees are set by your country and are the buyer's responsibility. International delivery can be delayed by customs.
 
TRACKING
You will receive an email with tracking information as soon as your order ships.
 
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We cannot change the address once an order has shipped, and we are not responsible for orders sent to an incorrect address provided by the customer.
 
DAMAGED OR LOST PACKAGES
If your package arrives damaged or does not arrive, contact us within 72 hours of the delivery date shown on tracking, or as soon as you notice it is lost, at icecreamanddiamonds@outlook.com.
 
CONTACT
Questions about shipping? Email icecreamanddiamonds@outlook.com.